At a glance
- When
- Within a week of the job
- Who writes
- Owner or tech who did the work
- What
- Thank them, name the job, how to reach you
- Batch
- On the weekly office day
Prices and rules change. Verify every item with the vendor or agency before you rely on it.
Short answer: Send a short handwritten note within a week of the job: thank the customer by name, mention the work, and say how to reach you. Batch them on your office day. It costs a stamp and a few minutes and is remembered in a way an email is not.
Updated October 12, 2026. Requirements and fees change; confirm with the agency named on this page.
Most contractors never contact a customer again until the next problem, if they call you at all. A handwritten note is one of the cheapest ways to be the company they remember.
What to write
Three or four sentences: thank them by name, mention the job, say you appreciated their trust, and how to reach you. Add a business card or a fridge magnet. Do not make it a sales pitch.
When and who
Within a week of the job. The owner or the tech who did the work signs it. Batch them on your weekly office day: ten notes take fifteen minutes.
Make it part of the system
Add "thank-you note" to the daily job check so no finished job is missed, and pair it with a review request. See the daily job check and getting reviews.
Where Operator fits
Operator is an online mentor for owners doing the office work themselves. It audits the business, checks the foundation, finds the one thing stopping you, and puts customer follow-up on your weekly list with the reason and the next step, for $79 a month. Start with the free Business Audit.
Want it handled, not just explained?
Operator is the AI business coach for contractors.
A business audit and a plan, an online mentor you can ask any time, team training for your crew, and deadline reminders. $79/month, any state, cancel anytime.
Common questions
Do handwritten thank-you notes work for contractors?
They cost a stamp and a few minutes and are remembered far longer than an email, which helps repeat business and referrals.
What should a contractor write in a thank-you note?
Thank the customer by name, mention the job, say you appreciated their trust, and how to reach you. Keep it short and not salesy.
When should a contractor send a thank-you note?
Within a week of finishing the job, batched on the weekly office day.