Privacy Policy
Last updated: July 26, 2026.
Contractor Lane ("Company", "we", "us", "our") is owned and operated by Andy's Plumbing & Drain LLC, a Washington limited liability company. This Privacy Policy explains how we collect, use, and share information when you use the Contractor Lane websites, free roadmap builder, paid roadmap, subscriptions, and related services (the "Services"). By using the Services you agree to this Policy and our Terms of Service.
1. Information we collect
| Category | Examples |
|---|---|
| Information you provide | Name, email address, business name; information you choose to save in the account application; and support messages. The public free roadmap builder processes your selections in your browser and does not submit or save them to Contractor Lane. |
| Purchase & billing | Billing name and contact details, purchase history, and subscription status. Card and bank details are collected and stored by our payment processor (Stripe), not by us. |
| Account & security | Login identifiers, magic-link or password credentials (passwords are stored only as secure hashes), and account settings. |
| Email preferences | Whether you opted in to marketing email, when you confirmed it, where the request came from, the version of this notice in effect at the time, and any later unsubscribe. See Section 3a. |
| Automatically collected | Our hosting providers may record standard access and security logs, such as IP address, browser information, requested page, referring page, and request time. The account application uses the browser storage or cookies needed for authentication and session security. The marketing site also sets analytics and advertising cookies or similar identifiers through Google Tag Manager — see Section 3, including how to opt out. |
We do not intentionally collect sensitive personal information, and we ask that you not submit any through the Services.
2. How we use information
- Provide, operate, and personalize the Services — including building your customized roadmap from your intake answers.
- Process payments, manage subscriptions, and send receipts and account/transactional emails.
- Respond to support requests.
- Send marketing email only to people who explicitly opted in and confirmed it (see Section 3a); you can unsubscribe from any message, anytime.
- Maintain security, prevent fraud and abuse, and enforce our Terms.
- Improve the Services, including analyzing aggregated, de-identified usage.
- Comply with legal obligations.
3. Cookies, analytics, and advertising
We use Google Tag Manager on the public marketing site to load analytics and advertising technologies. Through it we use, or may use, services from Google (Google Analytics and Google Ads), Meta (Facebook and Instagram), and Microsoft Advertising (Bing). These services set cookies or similar identifiers in your browser and receive information such as the pages you view, an approximate location derived from your IP address, and general device and browser details.
We use that information to understand how the site is used and to show Contractor Lane ads to people who have already visited the site — commonly called remarketing or retargeting. We do not sell your personal information, and we do not use these tools to collect sensitive information.
Your choices. You can block or delete cookies in your browser settings, and the site remains usable without them. You can also opt out directly with the platforms: Google at My Ad Center and the Google Analytics opt-out, Meta in your Facebook or Instagram ad preferences, and Microsoft at Microsoft ad settings. Industry-wide opt-out tools are available from the NAI and the DAA.
The account application separately uses the browser storage or cookies necessary to keep you signed in and protect the session. Those are required for the product to work and are not advertising cookies. Hosting providers may maintain standard access and security logs.
3a. Marketing email and consent
We send two different kinds of email, and they follow different rules.
- Transactional and account email — login links, receipts, purchase confirmations, deadline reminders you subscribed to, and support replies. These are part of the service you asked for, so they are not marketing and are not subject to the opt-in below. If you have an account, you will receive these.
- Marketing email — everything promotional. The consent wording is: "Email me Contractor Lane product updates, paid roadmap and Vault offers, and recommended partner resources. Contractor Lane may earn a commission from some partner links." We send these only to people who explicitly opted in and confirmed it.
How marketing consent works. Marketing email is opt-in and double confirmed. Ticking the optional box at signup, or asking for marketing email from your account page, is a request — not consent. We email you a confirmation link, and you are added only after you open it and press the confirm button. Simply loading that link is not enough, because corporate email scanners follow links automatically and we do not treat a scanner as your consent. If you never confirm, you are never added. We record when you opted in, where the consent came from, and which version of this wording was in effect at the time. Creating an account, buying the roadmap, or subscribing to reminders does not opt you into marketing.
Bounces and spam reports. If email to your address permanently fails, or you report one of our messages as spam, we automatically and permanently stop sending marketing to that address. That suppression is deliberately not reversible through the self-serve confirmation link; contact us and we will handle it by hand.
How to stop marketing email. Every marketing message includes a one-click unsubscribe link and standard one-click unsubscribe headers, so your mail app's own "unsubscribe" button works too. Unsubscribing takes effect immediately, does not require signing in, and we honor it indefinitely. It stops marketing email only — transactional and account email continues, because those are needed to run your account. You can also email support@contractorlane.com and we will remove you by hand.
Delivery provider. Marketing and transactional email is delivered through Resend, which processes your email address and delivery events (such as deliveries, bounces, and complaints) on our behalf so we can keep our list clean and stop mailing addresses that bounce or report us. We do not sell your email address, and we do not share it with advertisers.
4. How we share information
We do not sell your personal information. We share it only as follows:
- Service providers used to run the product, including: Stripe (payments), Supabase (database, authentication, storage), Vercel (application hosting), our web host (marketing site), and Resend (transactional, notification, and marketing email delivery). Their handling of data is also governed by the applicable service terms and privacy notices.
- Analytics and advertising partners — Google, Meta, and Microsoft Advertising — which receive site-usage information through Google Tag Manager so we can measure traffic and show ads to people who already visited the site. See Section 3 for what they collect and how to opt out.
- Legal and safety: when required by law, subpoena, or legal process, or to protect our rights, users, or the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
- With your direction or consent.
5. Data retention
We keep your information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When you request deletion or close your account, we delete or de-identify your personal information within a reasonable period, except where retention is required by law or for legitimate business records (such as transaction records). Backups age out on a rolling basis.
6. Security
We use reasonable administrative, technical, and physical safeguards, including encryption in transit (TLS), hashed passwords, short-lived login tokens, and database access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your choices and rights
- Access and correction: view and update your account information, or email us to request a copy of your data.
- Deletion: request deletion of your account and personal information.
- Marketing opt-out: unsubscribe from marketing emails using the link in any such email; you will still receive necessary transactional messages.
- Depending on your state or country of residence, you may have additional rights (such as to access, delete, correct, or restrict processing, and to not be discriminated against for exercising them). To exercise any right, email us; we may need to verify your identity.
8. Children
The Services are for business users 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information, contact us and we will delete it.
9. Third-party links
The Services link to government and other third-party websites. Their privacy practices are their own; this Policy does not apply to them. Review their policies before providing information.
10. United States
The Services are operated in and intended for users in the United States. If you access them from elsewhere, you consent to processing in the United States.
11. Changes to this Policy
We may update this Policy. The "Last updated" date reflects the latest version. Material changes will be posted here and, where practical, communicated to account holders.
12. Contact
Privacy questions, data access, or deletion requests:
Andy's Plumbing & Drain LLC d/b/a Contractor Lane
Email: support@contractorlane.com